Tuesday, December 18, 2012


Cities Now On the Third Wave

Breaking waveAround 5000 years ago, the first cities emerged in Mesopotamia and the fertile valleys of the Tigris and Euphrates Rivers. Agricultural surpluses enabled a few people to start specializing in something other than agriculture. The farmer who now had extra grain could trade for a better spear or a winter fur coat. This specialization and the ability to trade goods and services is the basis of urbanization. And, there was enough food that the starving artist didn’t starve completely, so along with trade, culture emerged.

Cities grew at a modest pace until about 1800 when the Industrial Revolution took off in the UK and cities developed at staggering rates. Manchester, for example experienced a six-fold population increase from 1771 to 1831. London went from about one-fifth of Britain’s population at the start of the 19th Century to about half the country’s population in 1851. This rate of urbanization has not let up for the last two hundred years; in fact it is still accelerating. The growth of cities seen over the last two hundred years will now be repeated, but this time in just forty years.

Wednesday, November 28, 2012


                    Why a City’s Not a Country

Flags in front of UN headquarters, New York City
UN Headquarters, New York, NY

We all have the currency of a country or two in our wallets; maybe a passport too. We can be brought to tears when we see ‘our’ flag unfurled at the Olympics or a World Cup. Sure there are great sporting rivalries between cities like Milan and Barcelona, Sao Paulo and Rio de Janeiro, and (in that other football) Dallas vs. Washington. But it’s countries that need flags and currencies, languages and laws, to inspire passion and fidelity. Running a country is about protecting an idea, an ideal, and a dream. Psychologically and physically countries have borders – barriers to entry and exit; people, ideas, money – it all needs to be controlled by a national authority.

Cities are different. Cities are anchored to a specific place. A sheltered port, the mouth of a river, a fertile valley, or a strategic vantage point: cities emerge where geography and opportunity combine. Much has been written on the creative class – that fickle, mobile group of professionals wandering the planet looking for their next engagement. City officials may actively seek them, but far more important are those people willing to stay and fight for their city. With links and roots like children, mortgages, and history, people who feel they belong are the foundation of every city.

Wednesday, November 21, 2012

Cities and Their Underwear

 
BoxersThe next time you're in a new city, maybe jet-lagged, try to wake-up early and take a walk: The earlier the better. Watch as the city wakes, the merchants restock their shelves and workers take away the waste. Street sweepers and garbage collectors take advantage of the quiet streets; people open offices and stores; the calm before the rush. Perhaps your hotel is near a market – check out how early the bakers and farmers start working. A few newspapers are still delivered before the sun rises.

While walking and watching the city wake, also look beneath your feet. There the pipes deliver water and gas; sewers take away wastewater. And if you’re in Europe most of the electricity is delivered through underground piping as well (strange how cities in the US and Canada, where hurricanes are common, have most power lines above ground, while Europe, with fewer storms but more concern for aesthetics, have most power lines buried).

Tuesday, November 13, 2012


The Utilities of Cities

Operations Center, Rio de JaneiroThe care and feeding of cities is likely the world’s largest business; it’s certainly one of the fastest growing. With an additional 2.5 billion people headed to cities in the next 30 years, providing these ‘customers’ with energy, water, transportation and waste management is critical for local government, as well as a huge opportunity for the private sector. Utilities are big business.

The next five to ten years will see enormous change in the utility sector. How services are combined – does it make sense to have the same utility supply communications infrastructure along with electricity, gas and lights and water supply? How much of a ‘foreign’ company will be allowed to provide local services? What is the best mix of public private partnerships? How will improved efficiencies be measured and rewarded contractually? How can ICT be used more effectively in improved service delivery in the more basic services like water, waste and district heating? How do utilities facilitate services to the urban poor?

Thursday, October 18, 2012


Breaking Up Is Hard To Do

In 1967 Montreal hosted the World Expo in a massive 100-year old birthday party for Canada. Festivities were grand and the future seemed bright, but a slow decline had already set in. The Montreal Olympics of 1976 were also not enough to offset the forces of Quebec separatism. From a full third of Canada’s population in 1951 to less than one-quarter in 2011, Quebec’s separatist aspirations have had an economic cost on the Province, especially on the city of Montreal. Montreal is certainly still a great city, but the odds of it ever again becoming Canada’s financial center or largest city are remote, especially after last month’s election victory by the Quebec Sovereigntist party.

Saturday, October 13, 2012


A Crystal Clear Business Case for Cities

The new Siemens Crystal, the world’s first center dedicated to improving our knowledge of urban sustainability
The next time you’re in London be sure to visit the new Siemens Crystal. The Crystal opened to fanfare and urban guru accolades a couple weeks ago. The 30 million pound, 6000 square meters building is on the east bank of the Thames (a short walk from the Royal Victoria DLR stop). The building is divided into two parts, an exhibition and meeting place on cities and headquarters for up to 100 London-based Siemens staff working in the urban sector and external cities experts. Siemens has plans to build similar, albeit smaller, competence centers for cities in Washington, DC and Shanghai.

When wandering through the majestic building, one might wonder why Siemens would spend so much money on what is arguably mostly a public meeting place on cities. Similar to any successful company, Siemens is driven by profits. Making a business case for public education is likely not always easy, even if your company would benefit more than most from a better informed public. But a well-informed public asks many questions, some which might be uncomfortable.

Boys and their Toys – Building Better Cities

Niagra Falls, North America
Caution – this blog is almost as long as the soon-to-be commissioned Niagara Tunnel.

Often I can hide it – posing maybe as an economist, risk manager, a finance-guy, public-policy wonk; I’ve even once been complimented as an urban planner. But every now and then I revert to form and it slips out that I’m an engineer. This week was a classic – a ‘boy and his toys,’ my wife warned.

I went to Niagara Falls not to see the falls, or visit the casino, but to tour Ontario Power Generation’s (OPG) Niagara Tunnel and Adam Beck Hydroelectric Power Station! Well worth a ‘!’ as getting to visit these two big civil engineering works was a bit like Christmas coming early; and they provide important lessons.
The trip was particularly poignant for me for two reasons. First getting to see these huge – and hugely important – pieces of urban infrastructure up close is an amazing opportunity. These projects make up the bones and plumbing of corpus urbanus. Second, these two massive civil works underpin Niagara Falls. It’s a location that is likely the best place in the world to see sustainable development in action – the good, the bad, the historic, and increasingly the hopeful.

Sunday, September 30, 2012


The End of Men: And the Peril of Cities

Men at Work signThere’s been lots of talk lately on Hanna Rosin’s new book, ‘The End of Men: And the Rise of Women.” In it she outlines the long decline of ‘cardboard’ men and the steady rise of ‘plastic’ and adaptable women.

In the US, for example, for every two men who will get a bachelor’s degree this year, three women will graduate. In 1950, 1-in-20 men in their prime were not working; today it’s 1-in-5. A young black man in the US has roughly an equal chance of ending up in prison or college. In almost all countries young men are 2 to 3 times more likely to commit suicide than women, and in many countries suicide is the second leading cause of death for young men; second only to accidental deaths1.

The recent economic slow-down has been disproportionately hard on men around the world, and of the 15 job categories expected to grow fastest in the future, women mainly staff 132.

Friday, September 14, 2012


Our Cities Will Define Our Future


After the post was vacant for more than a year, Jennifer Keesmaat started this month as the Chief Planner for the City of Toronto. One of the first things she did was write an excellent article in the local newspaper arguing ‘our cities will define our future’. She makes the case for Toronto – but the same argument can be made globally and even more strongly for cities like Jakarta, Lagos, Sao Paulo, Belo Horizonte, Nanjing and Kunming. We are truly in the thick of the Urban Century; we are building cities at a faster rate than ever before, and increasingly these cities are defining our and our children’s future.

Canada’s future lies in its urban areas like Metropolitan Toronto, Vancouver, Calgary and Montreal, much more than it does in its resources or agriculture. More than eighty percent of the food grown and resources mined and extracted in Canada is destined for city-customers. Urbanization is driving the wealth creation needed to pay for these materials. Urbanization is also driving most of our big planetary challenges like climate change, loss of biodiversity and soil degradation.

Monday, September 10, 2012


Cities and International Negotiations

A few weeks ago I attended an IPCC1 Fifth Assessment Working Group expert review meeting for the upcoming Fifth Assessment Report (AR5) (WG III – Mitigation: the ‘first order draft’ is now being reviewed with the final report to be published in 2014). This meeting was a typical collection of about 100 climate researchers from around the world, this time, conveniently in Washington, DC. The overall Assessment Report process involves about 30 to 40 such meetings around the world per year. Part of their function is for the Assessment Reports to feed into the UNFCCC negotiation process.

Rio+20 MeetingDespite its challenges, complexities and occasional politicization, the IPCC is a wonderful idea. Credible researchers, no-matter where they live or work, are asked to contribute to a body of science larger than any one country, company or agency. Any city should feel proud to have an employee participating in an IPCC review.

At the meeting wrap-up, the very capable Chair asked me if I thought the AR5 urban chapter so far would be useful for cities. From an institutional or policy wonk perspective, or as a scientist, the report is extremely important. It brings together critical updates on greenhouse gas emission inventories, climate science and scenario modeling. UNFCCC negotiators need to know where the baseline is, and what needs to be accomplished, well before it’s decided who needs to do what and by when.

Friday, August 24, 2012


Three Wise Women Design the Perfect City



There is no such thing as a free dessert.   At a recent dinner party all guests had to declare a favorite city before the cheese cake and coffee.   With time running out I hastily picked Sao Paulo (see past blog).  Not at the dinner, but with me during my last visit to Sao Paulo, Abha, Alexandra and Judy were quick to send comments, questioning my choice of Sao Paulo and offering thoughts on alternative favorites.

Similar to how Italo Calvino’s ‘Invisible City’ reveals 55 views of cities through a conversation between Kublai Khan and Marco Polo, here with input from the three wise women, and others who responded to the blog, the celebration of cities continues.

Thursday, August 2, 2012


My Favorite City. There, I Picked One.

Sao Paulo Skyline

Anyone with more than one child knows never to answer the question ‘who’s your favorite?’.  Professionals working with cities should also heed that advice. But I was at a dinner party last week and our host demanded we pick a favorite city. “No dessert and no one leaves the table without picking a favorite city,” she insisted.

Toronto, my hometown, certainly has all the necessary ingredients to be among the world’s best, but it is not living up to its potential, yet. Montreal and Vancouver are great Canadian cities, and Calgary and Edmonton are solid innovators. Winnipeg has IISD, a great world-class organization, and good canoeing near-by, but too many mosquitos and long winters.

Wednesday, July 25, 2012


Summerlicious and the Resilience of Cities

Cafe PleiadeAnyone who’s ever been knocked down knows that getting back up can be hard. The 10th Anniversary of Toronto’s ‘Summerlicious’ festival last weekend is a great example of how a city picked itself up after a solid blow.  

During Summerlicious (and its seasonal twin, ‘Winterlicious’), restaurants offer two weeks of enticing prix fixe lunches and dinners.  The festival, which originally started with 35 high-end restaurants, had more than 180 restaurants participating this year. The restaurant special helped the city recover from the precipitous drop in tourism when Toronto was hit by SARS (Severe Acute Respiratory Syndrome) in April 2003.

Monday, July 23, 2012


Chitty Chitty Bang Bang — Call Me Maybe

Chitty Chitty Bang Bang movie posterWow, Carly Rae Jepsen is Canadian. I had no idea. Ya, ya, my daughters are quick to remind me that I’m not the most up-to-date pop-culture aficionado, but I learned the other night on ABC news that Jepsen is Canadian. And that her catchy, upbeat song — Call Me Maybe — seems to be sticking like bubble gum in everyone’s mind these last few weeks. ABC News nominated her as ‘entertainer of the week’.

Welcoming foreigners and foreign influences into your home (even if they are Canadian) is never easy. For example, the same ABC newscast was aghast about how this year’s US Olympic uniforms are made in China. About a half-dozen US companies were surveyed, and of course all agreed they could quickly make the uniforms in time for the Olympics. None mentioned, however, that they would likely be more expensive than making them in China.

Wednesday, July 11, 2012

A New York Minute


New York City skyline

I never thought I’d say this but I disagree with David Letterman. He loves to lampoon the closing of Broadway in certain places for a pedestrian walkway and a tree or two. I’m now sitting on Broadway between West 34th and 35th Streets, coffee in hand, and my great MacBook Air – there’s even free wireless. The Macy’s on the corner is under renovation and promises to open anew as ‘the world’s largest store’ (hmm, I’ve seen that claim before). The weather is gorgeous; people are flowing by like a rushing river, and I have a couple of hours before my train leaves for DC.

Tuesday, July 3, 2012


Social Tectonics and the Trust of Cities

Trust signThe strength of a country, and especially the strength of a city, is its ability to react to, and repair, the social fissures that originate wherever three or more humans live together. Social tectonics is the natural fracturing along societal lines like wealth, education, ethnicity, religion, sexual orientation, even color of skin, shapes of noses, or sports team preferences. Humans are amazingly adept at finding things in others to be wary of.

Social tectonics is active everywhere. No government or leader can stop it – but much can be done to reinforce our societies, institutions and cities, as well as reducing stresses. Like observant seismologists, social scientists sense where stresses are increasing and approaching breaking points. For example, the Occupy Movement that has popped up in many American cities represents growing stress in people who see too much concentration of wealth. The Arab Spring is a fracture between the general populace and the few who concentrated political power.

Saturday, June 30, 2012


Rio+20 and Its Shades of Grey

Copacaban PavementSustainable development always seems to come in shades of grey; excuses, obfuscation, conflicting demands, entrenched interests, and inertia can overshadow clarity on what needs to be done ‘on Monday morning’. But for some reason, like Rio de Janeiro’s iconic black slate and white marble sidewalks, sustainable development seemed to be a lot more black and white at last week’s big UN Conference on Sustainable Development.

Maybe it was the more than 20 hours that I spent stuck in traffic that helped bring clarity; or being one of the 50,000 visitors, each spending an average of $10,000 to travel, and emitting about 3.5 tonnes of CO2e (coincidentally what the global average annual per capita emissions needs to stay below, if we want to remain within a warming of 2° C). Flight delays getting there and back were more than 50 hours; leave alone the 24 hours in-the-plane. Was the Rio journey worth it?

Monday, June 4, 2012


What a waste in a changing climate

Let’s talk trash, just for a few minutes. In the time it takes you to read this pithy blog, more than 14,000 tonnes of waste will be generated: that’s enough to fill the Pentagon in less than a day. More than 1.5 billion tonnes of trash will be generated this year alone. And if you’re inclined to read this blog again in 2025, the amount will have increased to 23,000 tonnes. The annual trash generated at that time will be more than 2.2 billion tonnes a year. That’s enough garbage to fill the Roman Coliseum 730 times, or a line of garbage trucks 900,000 km long, 23 times around the world. Last week’s release of What a Waste: A Global Review of Solid Waste Management summarizes the issue.

Our cities generate enormous amounts of waste, and they’re just getting started – volumes will likely to increase beyond 2100, and we should plan for about a peak volume, four times what we have today. In today’s dollars, annual waste management costs will eventually exceed $1 trillion, and this cost is almost entirely borne by cities (this amount, for example, eclipses any sort of financial contributions to deal with climate change now being discussed within UNFCCC negotiations). Clearly we have a problem. But why is this particularly relevant to the climate change community?

Sunday, June 3, 2012

Mining the City: A Proposal to Move the World


Cities are already a major source of raw materials, recycling more than 400 million tonnes a year of paper and metal from their urban ore. In some particularly good countries more than 90 percent of their discarded aluminum cans are ‘mined’ and recycled into new aluminum. In a few cities, old landfills have even been mined to recover past discarded metals. Another link between cities and the mining industry might be replicating contests held by two important mining companies.

Friday, June 1, 2012

The Seven Habits of Highly Effective Cities


1. Be Proactive. There’s much any city can do today. Even without sufficient budget or authorization from ‘senior levels’ of government, every city has a full menu of things that can be carried out immediately, generating positive momentum and goodwill. Business rewards the active entrepreneur, and the public desperately wants active cities. The rewards are great.

Friday, May 11, 2012

Detroit: A Biography


Detroit: A Biography by Scott Martelle provides a unique glimpse into the life and history of one of America’s used-to-be, and maybe-again, great cities. From the outset you can tell that Mr. Martelle is more than an observant journalist; he’s a native. He’s got skin in the game.

Providing a biography of Detroit is a clever way to help the reader understand the nuances of what brought the city to where it is today. But the book reads more as an obituary than a city-in-progress biography. The closing Epilogue claims, “There is no real answer to the troubles afflicting places like Detroit”.

Monday, May 7, 2012

Guns Don’t Kill People: Nor do Cities Generate 70% of the World’s GHG Emissions


Sooner or later, anyone living in the US will hear a gun rights advocate say that ‘guns don’t kill people, people do.’ Semantics, but true. While we’re on semantics, strictly speaking, cities are not responsible for GHG emissions. Rather the people, or more specifically, those earning the most money, almost all of whom live in cities, are responsible for the vast majority of the world’s GHG emissions. But that is not nearly as easy to communicate, and messaging is important.

car exhaustOn cities and GHG emissions, what is the message we really need to communicate? First, it’s true, if you add up all the GHG emissions – direct (e.g., out the back end of our car) and indirect (e.g., the trees cut down for pasture or the belches from the cattle used in our hamburgers) – residents of cities are responsible for more than 70% of the world’s GHG emissions (and likely more than 80%). This should not be much of a surprise, as these same people are responsible for more than 80% of the world’s economy. GHG emissions are a by-product of the stuff we buy and do.

Friday, April 20, 2012

Earth Day: Bah Humbug


April 22 is celebrated as Earth Day 
I have a love-hate relationship with Earth Day (April 22nd) . The concept and enthusiasm are great; but the faux commercial interests and token personal efforts make me uneasy. True, every little bit helps, but the ‘lots of little efforts’ are still way too little, and may actually distract us from the big changes needed.

Monday, April 9, 2012

Top Ten New Urban Jobs


With about 185,000 people a day moving into cities – some 2 billion more people by 2035 – cities are where the action is and jobs are available. Following is a top ten urban report for tomorrow’s job seekers.

Wednesday, April 4, 2012

A Top Ten of New Urban Businesses



We’ve seen cafes, car sharing, cell phones, and social networking products like iPads, proliferate from the world’s rush to urbanize. So what’s next? Following is a list of top ten urban businesses that are likely to flourish over the next few years.
  1. Take Two – Tablets. Just as every television now comes with a remote control, so too will every house and apartment come with a ‘control tablet’. We’ve seen the introduction of tablets as cheap as $40 in rural India. The next push will be a clever city that provides every household with a tablet to check on municipal services, emergency announcements, entertainment, and much more. Once every household has its own tablet, the impact will be enormous. The only question now is which city and companies will take a lead. Best guesses: Kitchener, Canada; Gwangju, South Korea; Bangalore, India; Kunming, China; Rotterdam, Netherlands; Thomson Reuters; RIM; Samsung; DataWind.

Thursday, March 29, 2012

Be afraid. Be very afraid

Earlier this week, I read an article in Scientific American that had an ominous warning ‘global warming is close to becoming irreversible’. In typical cautionary climate-speak there’s a hope stated that “we can cap temperature rise to two degrees”. This is followed by a more subtle message, “we are on the cusp of some big changes”.

‘On the cusp of changes’ is an understatement. There are a half-dozen possible tipping points, crossing any of which gets us into scary unchartered territory. Ocean acidity and coral die-off; drying the Amazon rainforest; run away growing fossil fuel use; loss of ice sheets; large scale melting of permafrost: and the biggest tipping point of all – our amazing inability to come anywhere near an agreement limiting global GHG emissions and warming.

Wednesday, March 28, 2012

Together Much is Possible – A New GHG Emissions Protocol for Cities


Factory smokestacks, EstoniaThis month marks an important milestone – an agreed to greenhouse gas (GHG) emissions protocol for cities was announced jointly by ICLEI – Local Governments for Sustainability, C40, the big-cities climate change club, and the World Resources Institute (WRI). The protocol builds on early work by ICLEI, WRI and WBCSD’s corporate scopes model, a research paper presented by Professor Chris Kennedy et al at the June 2009 Marseille Urban Research Symposium, and a joint UNEP, UN-Habitat, World Bank guideline, supported by Cities Alliance, launched June 2010 at the World Urban Forum in Rio de Janeiro.

Monday, March 26, 2012

Washington’s Cherry Blossoms: The Gift that Keeps Giving


Cherry Trees, Washington, DCOne of the best things about living in Washington DC is riding your bike to work, early in the morning, past the blossoming cherry trees along the tidal basin. Sometimes you have to actually stop for a moment, the trees are so beautiful. Thank you, Governor (Mayor) Ozaki Yukio: He gave the trees to the up and coming Washington DC in 1912.

This year is the 100th anniversary of the City of Tokyo’s original gift of 3020 cherry trees. You would be hard pressed to find a more perfect gift, or a more perfect example of how the cities we live in, and the globally-minded ones overseas, improve our day-to-day quality of life.

Thursday, March 15, 2012

A Tale of Too Many Cities: Happy Birthday Charles Dickens

Charles Dickens
This year marks the 200th birthday for Charles Dickens who is likely the best-known social commentator who documented the more troublesome aspects of the Industrial Revolution and the start of the world’s headlong rush to urbanize. Dickens’ writings give a ringside seat to the turmoil London, and Paris, faced over two hundred years ago. That Dickens’ vantage point was London only made sense; it had just surpassed Beijing as the world’s largest city, and arguably is the birthplace of capitalism and industrialization.

The big question now is, where in the world would today’s most important social commentator choose to live? We obviously know it would be a big city as cities are the most powerful determinants of our futures. But what city best captures today’s and tomorrow’s social milieu?

Monday, February 27, 2012

Urbanization: The Half-Time Score


Personal affluence up 3000%; people living in extreme poverty down from about 75% to 20%; atmospheric CO2 concentration up from 280 ppm to 393.5 ppm; at least 700 known species lost; 1.3 billion hectares with moderate to severe soil degradation; big fish in the oceans – more than 90% gone.

The starting gun for the first half of industrialization – globalization – urbanization sounded in 1784 when James Watt, William Murdoch and Matthew Boulton’s efforts culminated in a patent award for the “steam locomotive”. That’s when the urbanization race began in earnest. Half of us now live in cities, with 185,000 more streaming in every day.

Tuesday, February 14, 2012

Love and the City: Happy Valentine’s Day



Newtown Creek Wastewater Treatment PlantUrbanists are quick to champion the benefits of cities and how they drive economic growth, education, health improvements, and if built and managed well are the best way to achieve ‘sustainable development.’ But rarely do we talk about how cities nurture and encourage love, not to mention great parties, rock and roll, and all those passionate sporting events.

Cities don’t make love possible, but they sure do make it easier. Cities are all about connections, opportunities and logistical challenges. Take Valentine’s Day and the ‘average guy’ in the US. He will spend about $168 this year to celebrate, and woo, his love (women spend about half that). Over the last six weeks about 700 million fresh cut flowers passed through Miami International to be processed at one of the 23 chilled warehouses within five miles of the airport. Making sure no pests or contraband were brought in with the flowers required several thousand US Customs and Agriculture officers working round the clock.

Thursday, February 9, 2012

My Father’s Ford – A New Model for Cities



Ford ShowroomMy father is a Ford man he's driven nothing but since 1958. When I was a kid I would go with him every fall to the new models showroom party at Lange and Fetter Ford Motors in Trenton, Canada. I would get a balloon, some cake and maybe get to sit in a new car (spilled the cake on the new seat one year). Since being a kid I’ve always been amazed how car manufacturers manage to come out with yet another new version every year. Some years it would just be the lights that changed, in other years there might be a whole remake of the model, or an entirely new model might be introduced.

Thursday, February 2, 2012

Climate Controversy Hounds Groundhog Day Celebrations


Punxsutawney, Pennsylvania: Today around 7:00 am, Punxsutawney Phil (PN, USA) emerged from his burrow, saw his shadow and predicted six more weeks of winter.  A few minutes later and a few hundred miles north, Wiarton Willie (ON, Canada) emerged, didn’t see his shadow and predicted an early spring.

Immediately upon issuing their prognostications the Houston and Calgary based ‘Committee for Climate Certainty’ rebutted the groundhogs’ findings, claiming the science was uncertain.  The Committee released hacked emails between Wiarton Willie and Punxsutawney Phil – “What are we going to do about those scientists’ concerns?”  Willie is purported to have asked Phil in an email late last year.  “Let’s stick to the date, just fudge our shadows and hope no one notices,” Phil is reported to have responded.

Wednesday, January 18, 2012

Big Mac Dan and the Conversations of Cities


My lovely wife recently gave me a MacBook Air for my birthday. She debated a Mac Air or iPad but went with the Mac Air since we had ‘free’ Microsoft Office software available from an earlier 3-copy purchase. All was going well until I went to install the software. After hours of trying to download the software, cryptic Microsoft internet messages, and a very unhelpful phone-in customer ‘service’, we were left with one remaining option: endure the Mac store and trade it in for an iPad or figure out the software. This is where we met Big Mac Dan (BMD).